Even before the global pandemic, telehealth was on the rise year after year. Now, online healthcare appointments are ubiquitous. At LifeStance Health Associates, we proudly offer two types of telehealth services: telepsychiatry and teletherapy. In both kinds of visits, you can expect high-quality care from expert clinicians.

Because telehealth is different with every provider, we know our patients may have questions about these appointments. Below are answers to many of the questions you may have. If you have other questions, we encourage you to contact us.

Video Sessions are covered by insurance!

Why Should I Choose Telehealth for Mental Healthcare?

In mental healthcare, patients may need to see providers frequently. For example, people often go to therapy once per week or once per month. It can be difficult to make it to in-office visits that often since it involves commuting and other barriers to care. Telehealth allows patients to fit mental healthcare into their lives more consistently.

Telehealth can also allow a patient’s full circle of care to come together to help. Our clinicians can use telehealth visits to connect with the patient and their support system, which may include friends, family, teachers, and social workers.

Is Telehealth Effective in Mental Healthcare?

Time and time again, studies show that patients receive equally good care through telehealth as through in-person visits. These findings extend to studies specifically about mental healthcare as well. Some researchers have also found that certain patients have better outcomes with teletherapy than in-person therapy, likely due to an increased consistency of care.

What Kind of Device Do I Need for My Telehealth Appointment?

The program that we use for telehealth appointments works on most laptops, tablets, smartphones, and desktops. Patients can log on from devices made by Windows, Apple, Google, Android, or Amazon Fire. Additionally, your internet-connected device should use one of the following browsers:

  • Firefox
  • Chrome
  • Safari
  • Internet Browser
  • IE 11
  • IE Edge

If you have any concerns about your device’s compatibility, please feel free to contact us.

Do Insurance Plans Cover Telehealth Appointments?

Most major insurance carriers cover telehealth and in-person appointments the same way. So, if your insurance plan covers mental healthcare, you will likely be able to use it for telepsychiatry and teletherapy as well. However, a few insurance plans treat telehealth appointments differently or do not cover them. Be sure to contact your insurance provider before your first telehealth appointment.

What If I Want to See My Provider In Person?

LifeStance Health Associates allows patients to book in-person and online appointments. In your first appointment, you and your provider will create a care plan that works for you. That can include telehealth, in-office visits, or both. Typically, if you want to switch from online to in-person visits for any reason, you can do so by contacting the appropriate office.

Is My Personal Health Information Secure?

We use a HIPAA-compliant video conferencing program to connect with patients securely. All data from each call is encrypted. You can rest assured that we take every precaution to keep your information secure.