Telehealth
How To Cancel My Appointment
Call your office directly. If you’re not sure of your office’s phone #, visit Find a Location, or call tel:(845) 279-5908.
What Devices & OS Are Supported?
Windows
- Windows 7 or later
- 2GHz dual-core CPU for up to 3-way calls.
- i5 or i7 CPU is recommended for group video calls.
- VSee only works on Windows Surface tablet with full Windows OS.
Mac
- OS X 10.11 or later
- Please click here if you need VSee for OS X 10.10 and below.
- Known compatibility issues with OS X version for Mac. See here.
iOS
- iOS 11 or later
- iPad Air or newer
- iPad Mini 2nd generation or newer
- iPhone SE or newer
Android
- Android 4.4 Kitkat or later
- NEON compatible ARM processor or x86 processor
- Dual core CPU
- Amazon Fire phone and tablets 2014 or later
Other Device Recommendations:
- Google Pixel 1 or newer
- Samsung Galaxy S5 or newer
- Samsung Galaxy Note 4 or newer
- LG G6 or newer
- HTC One M8 or newer
- Nexus 5X, Nexus 6P
Not supported
- Linux
- Chrome OS
- Unfortunately, we currently do not have plans for a Linux and Chromebook version.
Please contact us at help@vsee.com for any questions.
What Browsers Are Supported?
Javascript must be enabled, and cookies must be allowed. See guide.
- IE 11 (exclude IE in metro mode)
- IE Edge
- Chrome (latest version and previous version)
- Firefox (latest version and previous version)*
- Safari (latest version and previous version, private mode is unsupported)
- Internet Browser (default browser on some Android devices)**
* Firefox is not supported on iOS and Android
** Internet Browser is not supported on some Android devices ie: Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).
Note: Web chat is not supported on mobile devices. When a provider uses chat on VSee Clinic sites, VSee chat will be opened. This is applied to iOS/Android.
Please contact us at help@vsee.com for any questions.