Telehealth FAQ

Call your office directly. If you’re not sure of your office’s phone #, visit Find a Location, or call tel:(845) 279-5908.

Windows

• Windows 7 or later
• 2GHz dual-core CPU for up to 3-way calls.
• i5 or i7 CPU is recommended for group video calls.
• VSee only works on Windows Surface tablet with full Windows OS.

Mac

• OS X 10.11 or later
• Please click here if you need VSee for OS X 10.10 and below.
• Known compatibility issues with OS X version for Mac. See here.

iOS

• iOS 11 or later
• iPad Air or newer
• iPad Mini 2nd generation or newer
• iPhone SE or newer

Android

• Android 4.4 Kitkat or later
• NEON compatible ARM processor or x86 processor
• Dual core CPU
• Amazon Fire phone and tablets 2014 or later

Other Device Recommendations:

• Google Pixel 1 or newer
• Samsung Galaxy S5 or newer
• Samsung Galaxy Note 4 or newer
• LG G6 or newer
• HTC One M8 or newer
• Nexus 5X, Nexus 6P

Not supported

• Linux
• Chrome OS
• Unfortunately, we currently do not have plans for a Linux and Chromebook version.

Please contact us at help@vsee.com for any questions.

Javascript must be enabled, and cookies must be allowed. See guide.

• IE 11 (exclude IE in metro mode)
• IE Edge
• Chrome (latest version and previous version)
• Firefox (latest version and previous version)*
• Safari (latest version and previous version, private mode is unsupported)
• Internet Browser (default browser on some Android devices)**

* Firefox is not supported on iOS and Android
** Internet Browser is not supported on some Android devices ie: Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).

Note: Web chat is not supported on mobile devices. When a provider uses chat on VSee Clinic sites, VSee chat will be opened. This is applied to iOS/Android.

Please contact us at help@vsee.com for any questions.