Telehealth

How To Cancel My Appointment

Call your office directly. If you’re not sure of your office’s phone #, visit Find a Location, or call tel:(845) 279-5908.

What Devices & OS Are Supported?

Windows

  • Windows 7 or later
  • 2GHz dual-core CPU for up to 3-way calls.
  • i5 or i7 CPU is recommended for group video calls.
  • VSee only works on Windows Surface tablet with full Windows OS.

Mac

  • OS X 10.11 or later
  • Please click here if you need VSee for OS X 10.10 and below.
  • Known compatibility issues with OS X version for Mac. See here.

iOS

  • iOS 11 or later
  • iPad Air or newer
  • iPad Mini 2nd generation or newer
  • iPhone SE or newer

Android

  • Android 4.4 Kitkat or later
  • NEON compatible ARM processor or x86 processor
  • Dual core CPU
  • Amazon Fire phone and tablets 2014 or later

Other Device Recommendations:

  • Google Pixel 1 or newer
  • Samsung Galaxy S5 or newer
  • Samsung Galaxy Note 4 or newer
  • LG G6 or newer
  • HTC One M8 or newer
  • Nexus 5X, Nexus 6P

Not supported

  • Linux
  • Chrome OS
  • Unfortunately, we currently do not have plans for a Linux and Chromebook version.

Please contact us at help@vsee.com for any questions.

What Browsers Are Supported?

Javascript must be enabled, and cookies must be allowed. See guide.

  • IE 11 (exclude IE in metro mode)
  • IE Edge
  • Chrome (latest version and previous version)
  • Firefox (latest version and previous version)*
  • Safari (latest version and previous version, private mode is unsupported)
  • Internet Browser (default browser on some Android devices)**

* Firefox is not supported on iOS and Android
** Internet Browser is not supported on some Android devices ie: Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).

Note: Web chat is not supported on mobile devices. When a provider uses chat on VSee Clinic sites, VSee chat will be opened. This is applied to iOS/Android.

Please contact us at help@vsee.com for any questions.