Appointments

What if I’m not satisfied with the treatment I’m receiving?

Your satisfaction is important to us. If you are not satisfied with some aspect of your treatment, we generally recommend first discussing this with your clinician. If this does not resolve the issue, please contact the administration at your respective office location.

What if I have an emergency?

Once you are a patient of ours, you should contact your clinician at the office. After hours, the phones are answered by a 24 hour answering service who will contact your clinician for you.

What if I need medications?

Medication evaluations and medication management are provided onsite by our psychiatrists and nurse practitioners. Appointments for these services can be made by calling any of our offices.

How long does it take to get an appointment?

We make every effort to get patients seen as soon as possible. Initial appointments are usually scheduled within a week of the initial call.

How do I make an appointment?

Simply call one of our offices and a staff member will ask you a few questions to get the process started. Then an intake appointment will be scheduled for you.

How much does it cost?

We are participating providers for most insurance plans. As a result, you are typically only responsible for a co-pay. Fees for persons without insurance are set on an individual basis prior to the initial appointment. If what you need is not covered by your plan, we will make you aware of that before we begin.

How long does it last?

Length of treatment depends on the type and severity of problem as well as the extent of the person’s strengths and support system. Commonly, therapy lasts 6-12 sessions, but factors such as when in the day you need to be seen, may affect your access to our care.

What Is therapy?

Therapy is a treatment for problems that are psychological, emotional or interpersonal. Therapists and patients work together to understand problems and develop plans for resolving them. The focus is generally upon changing thoughts, emotions or behaviors that are interfering with a person’s effective functioning. Most therapy focuses on individuals, though therapists also work with couples and families.

Do you take my insurance?

We accept most major insurances. If you don’t see your insurance carrier on our list, please contact us to see how we can help.

Where are your offices located?

We have offices located throughout the New York region, including Carmel, Millbrook, and Putnam Valley. Check out our online behavioral health directory to find a location that is convenient for you.

What happens at my first appointment?

Prior to coming to the office you will receive an email confirming your appointment. Please make sure you complete the online patient forms prior to arriving in the office so our providers can review your case ahead of time. When you arrive at our office, you will be greeted by a member of our administrative staff. If you have not completed your paperwork ahead of time, new clients will have to complete the paperwork prior to their appointment so we ask that that patients arrive at least 30 minutes prior to your scheduled appointment time, so please plan your arrival accordingly.

How do I find a provider who is right for me?

We understand the importance of finding a provider who is suited for your specific needs. Our team includes highly trained and specialized psychiatrists, psychologists, advanced nurse practitioners, and therapists offering high quality, evidence-based evaluation and treatment approaches for patients.

View our directory of behavioral health specialists to find a provider who is right for you, or contact a member of our Intake team.

Telehealth

How To Cancel My Appointment

Call your office directly. If you’re not sure of your office’s phone #, visit Find a Location, or call tel:(845) 279-5908.

What Devices & OS Are Supported?

Windows

  • Windows 7 or later
  • 2GHz dual-core CPU for up to 3-way calls.
  • i5 or i7 CPU is recommended for group video calls.
  • VSee only works on Windows Surface tablet with full Windows OS.

Mac

  • OS X 10.11 or later
  • Please click here if you need VSee for OS X 10.10 and below.
  • Known compatibility issues with OS X version for Mac. See here.

iOS

  • iOS 11 or later
  • iPad Air or newer
  • iPad Mini 2nd generation or newer
  • iPhone SE or newer

Android

  • Android 4.4 Kitkat or later
  • NEON compatible ARM processor or x86 processor
  • Dual core CPU
  • Amazon Fire phone and tablets 2014 or later

Other Device Recommendations:

  • Google Pixel 1 or newer
  • Samsung Galaxy S5 or newer
  • Samsung Galaxy Note 4 or newer
  • LG G6 or newer
  • HTC One M8 or newer
  • Nexus 5X, Nexus 6P

Not supported

  • Linux
  • Chrome OS
  • Unfortunately, we currently do not have plans for a Linux and Chromebook version.

Please contact us at help@vsee.com for any questions.

What Browsers Are Supported?

Javascript must be enabled, and cookies must be allowed. See guide.

  • IE 11 (exclude IE in metro mode)
  • IE Edge
  • Chrome (latest version and previous version)
  • Firefox (latest version and previous version)*
  • Safari (latest version and previous version, private mode is unsupported)
  • Internet Browser (default browser on some Android devices)**

* Firefox is not supported on iOS and Android
** Internet Browser is not supported on some Android devices ie: Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).

Note: Web chat is not supported on mobile devices. When a provider uses chat on VSee Clinic sites, VSee chat will be opened. This is applied to iOS/Android.

Please contact us at help@vsee.com for any questions.